Welcome and Opening Remarks
PLENARY: Health and Human Services Integration
OMSSA 2021 Awards Presentation – Lifetime Achievement Award
KEYNOTE: Mitigating Unconscious Bias in Human Services

With some CMSMs and DSSABs reporting that the past two years have seen significant turnover and retirement of staff, it is evident that the mental health toll of the pandemic has been a key driver of this trend. In this session, mental health expert Françoise Mathieu will guide both leaders and frontline staff through ways to recognize burnout and exhaustion in both themselves and others. Her talk will also offer practical tools on how to refuel and recalibrate to counter the effects of isolation and other challenges brought on by the pandemic. This forward-looking session will offer participants evidence-based strategies to help refuel, repair and recalibrate for the path ahead.